I keep wandering
about business ethics in the face of competition. The year 2011 was a defining
year where I drew a clear and definite demarcation line about how business
ought to be conducted. We have in the past 11 years collaborated with a good
number of music teachers and also other music establishments. On the face of it
we appeared to have managed quite well especially with the music teachers and
establishments. Over the years the sinister side of the business ethics
revealed itself in various forms and some of these are really very insidious
and sickening. I am listing down a clear example of the obvious to raise
awareness among the general public.
We were requested to
provide a young cellist an opportunity to earn a living. The person who made
the request did it in good faith and is musician and man of good standing.
There was a sequence of events that opened my eyes to the mechanism or progress of how essentially good persons are drawn towards the
dark side. Now the Cellist in question is quite a good teacher going by the
local standards, but there were obvious areas where development was lacking,
his lack of punctuality was a recipe for disaster, there was a lack of patience
with students. He had something like eleven students in our music establishment
which is virtually unheard of in any music establishment in the industry. I
also decided that we will not work on any commission with regard to usage of
our premises. In this respect he collected full fees and I decided that my
company should receive nothing. The thought at that time was that we should just develop good teachers for the music industry. Now
over the months we had students drop out and complain. I attributed the cello
teachers shortcomings to a lack of experience and maturity. During this period
the Cello Teacher decided to purchase a European Case and we accorded him the
best possible terms with long term repayment facility with no interest applied.
We also had a Luthier (Violin Maker/restorer) coming in from Italy. Now this
violin maker brought along an excellent handmade cello for us to sell. We
advertised the Cello for sale. Now this Cello Teacher requested for the Cello
and we made it possible for him to secure the Cello. One would expect some
amount of gratefulness with regard to reciprocating good deeds. I started
receiving calls from other musicians who were known to me stating that he had
spoken about our services in a disparaging manner and also expressed that we were denying him the
opportunity to own a good Instrument. I had no hesitation in setting the record
straight by means of a documented letter. This letter was shown to person who
recommended him to us who is also a Cello Teacher of many years and was also
this persons teacher. During the discussion we were heard him speak over the
phone to his old teacher, breaking down in tears claiming it was a
misunderstanding. His Cello teacher then expressed to us that he has glaring
weaknesses of punctuality, unable to keep his word, shoots his mouth off at the
wrong time, and again immaturity was a key word. Now taking this into account I
had a discussion with him and gave him our letter in privacy, the tears just
flowed freely and he apologised. Despite his apology I was still very sceptical
and wondered about his nature. I was advised to give it the benefit of the
doubt. We have had a long term standing business relationship with two Luthiers
who are coming in from Italy. Now we must state that there is no profit for our
company when a luthier come in. The labour hours we spent just designated to
this task and other elements involved just makes it non-profitable. We have one
room just for repairs. The income does not cover the cost. The only stated
advantage that is if one were to term it as such is that we have business
exposure. To get back to the main theme, we find complaints about our products
being over priced and we wonder who is disseminating such incorrect or damaging
information? We knew from our internal costing exercise that we were making
something between five to thirty percent profit. Later it is expressed to me by
a group of musicians that it was a whisper campaign akin to what one would find
in politics is targeted against us. The well used adage of a lie repeated often
enough becoming eventual reality was perpetrated very successfully against us,
even potential customers who had not come in to our place bought the lie, hook,
line and sinker. We showed some of the regular customers and musicians our
costing and the realization that they were taken for a ride sunk in very deep.
The other technique that is
effectively used is the one where it is again whispered as apparently
confidential information, that a certain music establishment has German
Instruments which are made in China. This is spread about and customer actually
believes and buy this gossip without any sort of verification. The other tactic is to express with supreme
confidence ‘ that sounds like a Chinese instrument’ – yes sir! Pray, can anyone
tell me if an instrument has a racial nature? This is proverbial verbal
equivalent of written claptrap and gobbledygook, the stupidity of which is
equivalent to just seeing the buttocks outline of Ms.Universe from USA and
Germany and expressing that the protuberance and curvature makes it looks very
much like a Chinese buttocks. This is the amazing level of stupidity that we
sometimes have to contend and live with.
The other technique used is to
discredit a person and express by means of personal attacks, “ I have worked
with the owner before and taught in his place, he is simply the kind of person
you can’t negotiate with or he is very hot tempered.” The most obvious
deception is when the person will not recommend or suggest that an opinion is
to be sought from two other establishments or that one ought to try a few
instruments.
There was also the
case where this same Cello Teacher would be the first one in well before any
customer would come in and he would leave instruments in our place for the
Luthier to restore or set up and this seemed to happen every time. He knew the
flight details of the luthier, and despite the procedure of having a rest day
before one starts work, he would be there as soon as the luthier is around. There
would always be the assurances that he is doing his students a favour, or he is
terribly concerned about the Luithier not having enough work and very often in
jest he would express in a very subtle
and inappropriate manner a demeaning statement that he is he paying for the
Luthiers airfare. We thinking nothing of it at that time supported special
prices that the Luthier recommended. Eventually we were very surprised when the
Luthier started to bring in instruments for this Cello teacher to sell when we
already had a prior agreement. It was very disappointing and extremely
dishonest conduct. The Luthier himself who is a very Nobel and principled
person realized this when I spoke to him and he realized that he had been
totally duped or misled. At about the same time I had a discussion with the
Luthier, the luthier expressed to me that this Cello Teacher was bad mouthing
another musicians who had provided him housing in the early years. Even with
this worst case scenario we attributed that his personal insecurity with his
family financial problems may be the root cause. How very wrong we were! Later
on I met a group of parents in August 2011 at the home of an orchestra
conductor; they had their instruments sent through this Cello Teacher to our
place for repair. I was subsequently informed that the parents were charged
exorbitant rates in excess of what we charge. This does not end here in
August 2011 my staff had mentioned some
defamatory remarks that were made against the orchestra conductor who was my
friend and also a teacher in my establishment. What really got me really angry
was that the conductor was seriously ill with pancreatic cancer with no hope of
recovery. The detrimental, cruel, vicious and vindictive comments were as
follows:
-
He(the conductor) deserves to die of
Cancer, it is a punishment from God for cheating people.
-
He has made so much money despite
stating he has none.
I
was nauseated, disgusted and revolted by the venomous and vile statements, I
expressed it to the conductor and he told me that he had already known about it
before but did not know what to do, he also expressed that others knew about it
as well. I assured my friend of full support, he called the Cello Teacher who
responded by swearing to the highest heavens and professed his love and loyalty
for my friend, with a measure of tears thrown over the phone. The orchestra
conductor did not buy any of this persons lies.
I immediately helped to prepare a letter with the consultation of
lawyers with the specific intention of suing the Cello Teacher, and his
girlfriend who is a violinist for defamation. A letter was sent out whereby no
response was forthcoming. In the interim the Cello Teacher had done the
following:
-
He called my staff and instructed him
not to express anything to me. ( If one is not guilty, one does not need to do
this) It was a very stupid move on his part and revealed the slithering, slimy
snake of a character that we were dealing with.
-
He called my friend the conductor in
my presence and I could hear the denials.
Sometimes evil takes
root because of a silent majority. I was totally shocked when the majority of
musicians I spoke to about this matter expressed that it was no secret, he had
apparently been doing this for many months to various groups of musicians and he
was well supported by his violinist fiancé and her mother. This was certainly a
most ill conceived plan of action against a helpless individual. I was given to
understand that this act was addressed to specifically be ‘ so called top dog’
as a teacher and also there was this matter of instrument sales. The theory is
that this person wanted the conductors students after the conductor dies, there
were others who advocated that he became like that because of the aggressive
and avaricious nature of his girlfriend. I have expressed that this individual
was already selfish and self serving, all he needed was a compatible partner.
The conductor who incidentally was the mentor, friend and supported the Cello
Teacher’s during trying times in life was deemed as a friend in excess who was
disposable and dispensable. This is despicable and disgusting action that was
committed on the premise that in the past not one individual stood up to any of
this persons ill conceived actions, this is precisely the reason that the person
with such confidence, intention and arrogance could perpetrate such foul deeds
on the premise that immunity in the past accorded him the right to act with
impunity.
The diarrhoea of insidious
thoughts and motives is slowly manifesting itself, according to well placed
sources who have taught in the school they operate and some of these underhand
methods are as follows:
-
Offer a student an instrument and
qualify with great certainty why one has to buy it. The tired and tested lines
of flattery are as follows:
· Your
child is a prodigy
· Your child is at a great disadvantage when he
does grade five with such an instrument.
· He
has a great future ahead of him.
Now
the person would express that the instrument is RM 75,000/- and parent not being able to afford a lump
sum payment would naturally say no and the good Cello teacher and his
girlfriend would offer that a down payment of RM20,000/- is sufficient and a
balance payment can be addressed with three monthly payments.
What
is not realized is that the payment on the first deposit has already secured
the profits. The in far as we know does not have proper authentication,
information or justification of pricing. What would eventually happen is that
the customer who has been seduced to purchase the instrument would naturally
show or expose it to others. People being kiasu as we commonly say would think
the hawkers son can have an instrument for RM75,000/- with our status we can
afford more.
-
The perennial boasting of having the
best teachers and best methods with a lot of name dropping is a common
occurrence, the desecration of the
reputation of other good teachers names and schools are wantonly expressed.
-
The other method is to buy good will
through so called charity concerts which are just advertisements disguised and
coated to expose and promote oneself.
The encouraging fact
in this ugly episode is that this person has lost many good friends who have
disassociated themselves from his despicable and deplorable conduct. Perhaps this
would serve as a lesson to the music fraternity at large to stand and be
counted where there is an injustice.
There is one
principal reason for this terrible behaviour and prostitution of character - it is plain greed
to make an additional dollar! If one has the audacity to sell a friend, if one
would defame a friend, if one does not respect person who gave him shelter, if
one cannot appreciate receiving free lessons, if one values money in excess,
that is a person who can never teach. A teacher with performance skills and
teaching technique is not exceptional if he/she lacks that which we call the
steel of character, discipline, dignity, honour and goodwill. The question that
one should also ask what are the values that Children and others will pick up
from such a teacher? The nobility of the
profession demands that we develop our character to the highest order to serve
other. The sincere disposition to always be at the service of young lives is an
unwritten law that is unconditional and crosses the boundary of legalisation
and profits.
With regard to
instruments, take it from me a good German instrument, bow and case that can be
used up to one’s first diploma’s is not going to exceed RM 10,000/- and this
with proper testing, warranties and authentication. There are establishments
that have good instruments and are of more than ten years in the business. I
will be quite happy to forward details to any party who would like to receive
this.
I advocate that
competition in business is a platform for excellence if one were to use better
products, pricing, branding, integrity and service complimented with a genuine
desire to ensure that everything is to the comfort and convenience of the
customer. There must also be human respect for ones competitors. If we
encompass values that resonate and have this disposition then the business is
dignified and everyone is a winner.
